Responsible gambling

Casino du Lac-Leamy is committed to providing a safe and responsible gaming environment for all players. As part of our efforts, we have implemented several features to promote healthy gambling habits and prevent problem gaming.

Responsible Gambling Tools

Our website offers the following tools to help you manage your gaming experience:

• Deposit limits: You can set daily, weekly, or monthly deposit limits to control how much money you spend on games.
• Loss limits: Set a loss limit to stop playing when you reach a specific amount of losses within a specified time frame.
• Time-out periods: Take a break from gaming by setting a cooling-off period, which can range from 24 hours to several weeks or months.
• Self-exclusion: Permanently block your account for an extended period (months or years) and receive support from our team during this time.

Reality Checks

We also offer reality checks, which remind you of the amount of time spent gaming and the net results. You can customize these reminders to pop up at regular intervals, encouraging responsible behavior.

Session Reminders

Our session reminders will help you stay aware of your playing habits by summarizing the time spent on games and net results after a specified period.

Links to Support Organizations

For players seeking additional guidance or support, we provide links to reputable organizations such as:

• Responsible Gambling Council (RGC)
• Local provincial helplines
• Counseling resources

These external sources can offer expert advice, helping you navigate the complexities of responsible gaming and maintain control over your behavior.

Responsible Gaming Framework

Our policy is based on a comprehensive framework that ensures all features are accessible within account settings and cashier pages. This makes it easier for players to manage their habits without having to search for tools buried in menus.

Account Closure during Exclusion Periods

If you choose to self-exclude, your request will be processed immediately. During the exclusion period, you'll not have access to our services, and we'll support you throughout this process.

Casino du Lac-Leamy understands that problem gaming can affect anyone, regardless of background or experience. We're committed to creating a responsible environment where players feel empowered to make informed decisions about their gaming habits.